About the role
Join Our Team at Heathrow Airport – SPUR Agent (Baggage Hall)
Are you ready to be part of the team that keeps one of the world's busiest airports moving? dnata is looking for motivated, reliable, and hardworking SPUR Agents (Baggage Hall) to join our dynamic operation at Heathrow Airport.
This is a fast-paced, hands-on role at the heart of airport operations, where you will play a vital part in ensuring passengers' baggage is processed safely, efficiently, and on time. Working within the Baggage Hall, you will support the movement of luggage through terminal baggage systems while helping the team achieve key operational and service performance targets.
This role involves manual baggage handling and physical work, including lifting, carrying, pushing, pulling, and manoeuvring luggage of varying sizes and weights throughout your shift. Applicants must be comfortable working in a physically demanding environment and able to perform manual handling activities safely and effectively.
What You'll Be Doing
Operate and monitor baggage handling systems, conveyors, and baggage belts.
Safely load, unload, move, and sort passenger baggage within the Baggage Hall.
Carry out manual handling tasks, including lifting and transporting bags in line with safe working practices.
Support the movement of baggage through terminal and lateral systems to ensure timely processing.
Conduct vehicle and trailer inspections and report any defects or damage.
Complete operational documentation accurately and maintain records as required.
Follow all dnata, Heathrow Airport Limited (HAL), Department for Transport (DfT), and health and safety procedures.
Build and maintain positive working relationships with colleagues, airlines, customers, and third-party suppliers.
Contribute to achieving operational performance and service delivery targets.
What We're Looking For
Previous experience in SPUR, baggage handling, warehouse, logistics, or airport operations is advantageous.
Experience of both system-supported and manual baggage handling is desirable.
Physically fit and capable of carrying out manual handling duties throughout a shift.
Comfortable working in a fast-paced operational en…
