About the role
Job Title
Integration Consulting Specialist In this role you will
Pre-sales:
Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)
Assistance & Consulting:
Provide advice/consulting to internal/external customers for their integration activities between Amadeus systems and customer systems:
Provide functional support and problem resolution within the overall integration project
Ensure submission of Serviceability Requirements to Product Management
Establish and manage the product/solution integration schedule
Support Integration activities during the implementation project
Provide formal integration status, KPIs and customer feedback reporting to Management
Perform final sign-off/ certification prior to implementation in production
Post integration & Post implementation Consultancy:
Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
Make sure customers make the most of the Amadeus products / solutions
Identify and prioritize critical issues, problems and root causes
Process Improvement
Propose & follow-up Internal processes improvement
Identify & recommend Internal tools/techniques for further process automation
Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain
Transfer knowledge to Implementers globally
About the ideal candidate
University degree ideally in a Computer Science, Computer Engineering, Information Technology, Tourism or equivalent
At least 2–3 years of experience in product integration, product implementation, service design, and onboarding within the travel industry.
Background in the travel/airline industry
Strong working knowledge of Amadeus products, solutions, and services, or comparable industry systems.
Good understanding/expertise of XML structure.
Good understanding/expertise of Webservices interfaces.
Experience in writing and maintaining technical documentation.
Good technical expertise, problem solving abilities, project management, communication skills, customer focus, and coll…
