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Intern, Government Affairs (Winter 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
Innovation is in our DNA… is it in yours? Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and service…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, Affaires Gouvernementales (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, en approvisionnement, programmes en développement (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, Chaîne d'approvisionnement (BIS) (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, Affaires Publiques gouvernementales et industrielles (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Intern, Government and Industry Public Affairs (Winter 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
Innovation is in our DNA… is it in yours? Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and service…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Intern, Planning Global (Winter 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
Innovation is in our DNA… is it in yours? Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and service…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, planification global (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, Intégration de systèmes électriques de cabine (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 2A3, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Intern, Government and Industry Affairs (Winter 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
Innovation is in our DNA… is it in yours? Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and service…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, Relations gouvernementales et industrielles (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Intern, Government and Industry Affairs (Winter 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
Innovation is in our DNA… is it in yours? Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and service…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, Affaires Gouvernementales et Industrielles (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, planification Global (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 2A3, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Intern, Global Planning (Winter 2027)
NEW
Dorval, Québec, CA, H4S 2A3, Canada
Bombardier
Innovation is in our DNA… is it in yours? Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and service…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Intern, Cabin electrical systems integration (Winter 2027)
NEW
Dorval, Québec, CA, H4S 2A3, Canada
Bombardier
Innovation is in our DNA… is it in yours? Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and service…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, Intégration et essai des systèmes électriques de la cabine (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Stagiaire, Industrialization (Hiver 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
L’innovation est dans notre ADN… est-elle dans le vôtre? Bombardier est un leader mondial de l’industrie de l’aviation en créant des avions novateurs qui c…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Intern, Industrialization (Winter 2027)
NEW
Dorval, Québec, CA, H4S 1Y9, Canada
Bombardier
Innovation is in our DNA… is it in yours? Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and service…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →
Intern, Research & Technology, New Product Development Aircraft System Architecture (Winter 2027)
NEW
St-Laurent, Québec, CA, H4S 2A9, Canada
Bombardier
Innovation is in our DNA… is it in yours? Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and service…
Apply by 2 Nov 2026Posted 1 hour agoCorporate & Administration
View role →

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Director, Service Recovery

American Airlines · Fort Worth, TX, United States

Apply on American Airlines Full posting

Field: Customer Service
Location: Fort Worth, TX, United States
Posted: 7 hours ago

About the role

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Director of Service Recovery provides strategic direction in the design and implementation of forward-thinking processes and policies to position the company as a leader in proactive, customer-centric service recovery. This role is not just about responding to issues; it’s about anticipating customer needs and leveraging emerging technologies, including AI, to deliver seamless, personalized recovery experiences. You’ll oversee a team of Service Recovery professionals, focusing relentlessly on enhancing the customer experience, balancing operational efficiency with high-quality responses, and driving customer service initiatives based on direct feedback. This position will be responsible for developing and executing strategies to reduce complaints and contact volumes, elevate satisfaction and loyalty, and establish robust systems for continuous improvement. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Lead the strategic integration of advanced technologies (including AI and automation) into service recovery processes, ensuring solutions are customer-centric and operationally sound Partner with cross-functional teams to evaluate and implement emerging platforms that enhance recovery capabilities Manage the team responding to customer feedback received by phone, email, chat, and social media Serve as the executive escalation contact r…

You apply on American Airlines’s own careers page. Aviyond never sits between you and the employer.