About the role
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.
At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Position Summary
The Crew Support Desk Specialist ensures efficient crew operations by providing real-time logistical and administrative support to PSA flight and inflight personnel. Acting as a key liaison between departments, the Crew Support Desk Specialist facilitates smooth communication, between Crew Scheduling, the Integrated Operations Center (IOC), and departmental leadership. The position also contributes to tracking of operational performance, safety management, and employee engagement through detailed reporting, issue resolution, and cross-functional collaboration with internal stakeholders and/or reporting of information to external agencies. Job Responsibilities
Support Crew Scheduling and the Integrated Operations Center (IOC) by acting as the operational point-of-contact.
Act as first point of contact for notifications of operational events for our crews.
Ensure proper event notification and reporting to Flight Operations and Inflight Services leadership and frontline crew members.
Coordinate contact with crew members as necessary in irregular operational situations.
Initiate contact to ensure crew compliance with event reporting (OOR).
Coordinate the distribution of OOR reports to the FAA as necessary.
Read and evaluate Flight Operations and Inflight Services irregular online ope…
