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Field:Technical & Engineering Employer:SKY express

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Head of Maintenance Control Center (MCC)
Not specified
SKY express
About the role At SKY express, we are shaping the future of aviation with the youngest fleet in Greece, an expanding international network, and a commitmen…
Posted 11 days agoAircraft Maintenance & MRO
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AOG Desk Front Officer

FedEx Express · ROISSY CDG CEDEX, IDF, France

Apply on FedEx Express Full posting

Field: Aircraft Maintenance & MRO
Contract: Full time
Location: ROISSY CDG CEDEX, IDF, France
Posted: 13 hours ago

About the role

There are 2 main missions: Customer Management: The Front Officer manages customer requests. He/she reflects and initiates actions related to the best transportation plan, with a focus on customer satisfaction. Operational Management: the Front Officer is responsible for ensuring the smooth running of AOG activities, in accordance with the existing SOPs, Quality processes, and the company's values. Location Route de l’Arpenteur – Zone d’entretien 95722 ROISSY CDG CEDEX France Full-time position operating within a 24/7/365 rotating shift model, including morning, afternoon, night, and weekend shifts. On-call duties coverage may also be required. Attractive compensation based on knowledge and experience. Additional allowances for shift work, night work, weekends, public holidays, and on-call standby assignments. Job Responsibilities:- Customer Relation Key Outcomes: Answer and handle customer requests in accordance with established procedures and agreed response times. Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…) Find suitable solutions for customer requests Adhere to client-specific operational procedures (SOP) Represent the client to carriers and Company network Negotiate with suppliers Validate service quotes if necessary Inform the customer in real-time Update instructions for Hand-Over Operational Key Outcomes: Create files in internal ERP system in accordance with KPIs Give instructions to the Back Officer Maintain constant communication with the Back Officer Be able to handle the complete processing of both national and international shipments Track and monitor AOGs in internal ERP system in real-time Follow up on confirmations of loading, pickup, and delivery of goods Check files according to the checklist Control administrative documents, forms related to the transport of goods, and content. Update dedicated IT tools Manage dispute cases. Supervise the activity of Back Officers and prioritize files Follow up with the network. External Interactions: Customers (External and/or FedEx Airlines) Carriers Suppliers External Stakeholders Internal Interactions: AOG Desk Manager AOG d…

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Head of Maintenance Control Center (MCC)