About the role
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together. About the Job
The Supervisor - Cargo Operations plans, executes, and optimizes the movement, storage, tracking, and delivery of cargo throughout the supply chain cycle. This role helps ensure cargo operations are conducted safely, securely, efficiently, and in compliance with applicable regulations and company standards. The position supports logistics operations, monitors performance, resolves operational challenges, and maintains effective communication with internal and external stakeholders. The supervisor also leads front-line teams to deliver reliable service and operational excellence.
Key Responsibilities
Oversee daily cargo operations, including freight and mail handling activities, CRIS functions, and ramp coordination.
Assign and adjust staffing and operational resources to support workflow demands and achieve operational performance goals.
Monitor cargo operations and resolve routine operational issues to support safe, efficient, and on-time execution.
Ensure compliance with company policies and applicable regulatory requirements, including FAA, TSA, and IATA standards.
Conduct operational audits and spot checks, identify compliance gaps, and implement corrective actions when needed.
Coach, develop, and support front-line co-workers and business partners while reinforcing operational and service standards.
Address customer and stakeholder concerns through timely communication and effective issue resolution.
Support continuous improvement efforts that enhance operational efficiency, safety, service quality, and overall effectiveness.
Note: This position works 100% of the time onsite at the Houston Cargo Facility with varying hours and may require occasional travel.
Minimum Qualifications
High School Diploma or equivalent (GED)
1+ year of experience in cargo operations, logistics, warehouse operations, transportation, or a related operational envi…
