About the role
As a Guest Experience Specialist, you are often the first and last impression our guests have – making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you’ll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.
Whether you’re greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.
This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.
If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you’ll thrive in this role.
(Other duties may be assigned)
Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the private aviation terminal (PAT), other Company departments, and external parties.
Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping.
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.
Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns i…
