About the role
Are you ready to lead ground operations, ensure seamless service recovery, and create a premium passenger experience? As a Duty Manager, you’ll oversee safe, punctual, and customer-focused service at the station, making an impact every shift.
Bring your leadership, adaptability, and problem-solving skills to Lufthansa Group and take flight in your career.
Ready to step up? Apply now!
Tasks
Your key responsibilities will include, but are not limited to:
Build relationships with premium customers and ensure personalized service
Act as a customer care ambassador if assigned
Ensure staff embodies product philosophy and service standards
Conduct daily flight briefings and oversee supplier performance
Monitor and optimize station processes, including flight operations and special services
Support the Station Manager in handling conflicts and alternate airport operations
Foster quality awareness and intervene in service shortcomings
Oversee administrative tasks, audits, and cost control measures
Ensure safety, security, and emergency response compliance
Supervise staff, duty rosters, and training logistics
Maintain communication with authorities, passengers, and internal teams
Requirements
To thrive in this role, we value a combination of the following requirements:
High school diploma/GED required; college, bachelor’s, or master’s degree desirable
2-3 years of work experience, including at least 1 year in ground operations
Leadership experience required
Fluency in English required; German/other languages desirable
Knowledge of LHG operator specifics, other airlines, and airport procedures
Training in Passenger Service, Leadership, and Safety Management
Proficiency in MS Office
Ability to work under pressure and manage conflicts
Legal work permit in the U.S. required
Psychological assessment may apply
Willingness to travel and work shifts/overtime
Exposure to outdoor weather, noise, and high-stress environments
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. As the biggest airline group by revenue, it plays the leading role in its European home market. With 100.000 employees, the Lufthansa Gro…
