Lufthansa Group Duty Manager - On-site

Are you ready to lead ground operations, ensure seamless service recovery, and create a premium passenger experience? As a Duty Manager, you’ll oversee safe, punctual, and customer-focused service at the station, making an impact every shift.

Bring your leadership, adaptability, and problem-solving skills to Lufthansa Group and take flight in your career.

Ready to step up? Apply now!

Tasks

Your key responsibilities will include, but are not limited to:

• Build relationships with premium customers and ensure personalized service
• Act as a customer care ambassador if assigned
• Ensure staff embodies product philosophy and service standards
• Conduct daily flight briefings and oversee supplier performance
• Monitor and optimize station processes, including flight operations and special services
• Support the Station Manager in handling conflicts and alternate airport operations
• Foster quality awareness and intervene in service shortcomings
• Oversee administrative tasks, audits, and cost control measures
• Ensure safety, security, and emergency response compliance
• Supervise staff, duty rosters, and training logistics
• Maintain communication with authorities, passengers, and internal teams

Requirements

To thrive in this role, we value a combination of the following requirements:

• High school diploma/GED required; college, bachelor’s, or master’s degree desirable
• 2-3 years of work experience, including at least 1 year in ground operations
• Leadership experience required
• Fluency in English required; German/other languages desirable
• Knowledge of LHG operator specifics, other airlines, and airport procedures
• Training in Passenger Service, Leadership, and Safety Management
• Proficiency in MS Office
• Ability to work under pressure and manage conflicts
• Legal work permit in the U.S. required
• Psychological assessment may apply
• Willingness to travel and work shifts/overtime
• Exposure to outdoor weather, noise, and high-stress environments

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. As the biggest airline group by revenue, it plays the leading role in its European home market. With 100.000 employees, the Lufthansa Group generated revenue of EUR 39,597m in the financial year 2025. The Lufthansa Group consists of the business segments Passenger Airlines, Logistics, MRO and Additional Businesses and Group Functions.