About the role
Duty Supervisor - BKK
Full-time
Division: Operations & Guest Experience
Job Description
Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.
As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. And supervise all elements of operations while on duty.
Accountabilities
Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays
Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting
Make day-to-day operational decisions to manage and mitigate operational…
