About the role
Overview of role:
The Transformation organization sits at the core of the WestJet Group and is accountable for translating the enterprise strategy into delivered, measurable financial outcomes. Program Managers within Transformation own a single enterprise program end to end, including the business case, the benefit commitments embedded in the annual budget and five-year plan, and the program delivery budget. These roles are designated for top-tier talent with a proven record of delivering transformation at scale and serve as a developmental platform for future leadership roles.
As a member of this team, the Program Manager, Transformation (Crew) leads end-to-end delivery of the Crew Productivity, Resilience & Flexibility program and is accountable, in partnership with the Program Sponsor, for the realization of $10–50M in annual run-rate EBITDA benefit. Reporting to the Director, Corporate Strategy and working in close partnership with the VP – Operations Planning & Performance and the Director, Group Resource Planning, this role sets delivery strategy and cadence, secures decisions from executive sponsors and the Executive Committee, and directs cross-functional and external delivery resources so committed transformation benefits are achieved.
Key Responsibilities
Own end-to-end delivery of the Crew Productivity, Resilience & Flexibility program, including scope, integrated plan, milestones, decision gates and the committed outcome of $10–50M in annual run-rate EBITDA benefit, so that transformation value is realized and sustained
Own the program business case and benefit commitments with Finance and the Program and Executive Sponsor(s) – size unsized components, set and defend the benefit assumptions used in the annual budget and five-year plan, and report realized value against baseline, so that committed savings are credible and auditable
Direct matrixed delivery teams drawn from Operations, Commercial, Technology, Finance, People and Experience, plus external consulting and vendor partners – define the work, set standards and hold delivery owners to committed outcomes without formal reporting authority
Drive the crew North Star and scorecard: translate the…
