Principal Program Manager, Strategy and Integration PMO

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Principal Program Manager, Strategy & Integration PMO is part of the Technical Operations division. This role is responsible for identifying and evaluating opportunities to improve Technical Operations performance through process integration, automation, AI-enabled solutions, and operational simplification. This role analyzes end-to-end value streams, develops data-driven business cases, and partners across the organization to quantify value, prioritize opportunities, and advance enterprise transformation initiatives.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Evaluate Technical Operations value streams to understand end-to-end work processes, identify systemic inefficiencies, and uncover opportunities to improve operational performance
• Analyze workflows, handoffs, and organizational processes to identify waste, redundancy, process friction points, and integration opportunities
• Assess automation, digital enablement, and AI-driven solutions to simplify work, improve effectiveness, and eliminate non-value-added activities
• Identify and prioritize opportunities that align with enterprise strategy, operational goals, and business objectives
• Define value substantiation frameworks, assumptions, success metrics, and business outcomes to support opportunity evaluation and investment decisions
• Develop data requirements and analytical approaches needed to quantify benefits, evaluate feasibility, and assess organizational impact
• Partner with Operational Excellence, Process Standards, Workforce Analytics, Finance, and operational leaders to validate opportunities and establish implementation readiness
• Translate operational findings, analyses, and recommendations into clear and actionable business cases for leadership review
• Maintain and manage an enterprise opportunity pipeline, ensuring opportunities are documented, evaluated, and prioritized consistently
• Facilitate cross-functional collaboration to connect insights from operational teams, business functions, and technology partners into integrated transformation roadmaps
• Support executive communications by providing recommendations, opportunity assessments, and strategic insights to guide decision-making
• Transition approved opportunities into PMO governance and intake processes for prioritization, planning, and execution
• Monitor emerging industry practices, technology capabilities, and operational trends to identify future transformation opportunities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
• Bachelor's degree in Business, Engineering, Operations Management, Industrial Engineering, Analytics, Information Systems, or related field, or equivalent experience/training
• 5 years of experience in strategy, business transformation, operational excellence, program management, process improvement, consulting, or related disciplines

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Business Administration, Engineering, Analytics, Operations Management, or related field
• Experience within the airline, aviation, transportation, manufacturing, maintenance, or operational services industries
• Experience supporting enterprise transformation programs or large-scale operational improvement initiatives
• Knowledge of AI, automation, digital transformation, and emerging technology applications within operational environments
• Experience with value stream mapping, process mining, Lean methodologies, or business process management
• Experience working with PMOs, governance frameworks, portfolio management processes, or capital planning initiatives
• Experience developing executive communications, strategic recommendations, and performance reporting

Skills, Licenses & Certifications

• Strong knowledge of Technical Operations processes and workflows
• Ability to evaluate value streams and identify waste, bottlenecks, and integration opportunities
• Strong systems-thinking skills across functions and organizations
• Experience leading Value Stream Operating Model (VSOM) assessments
• Ability to identify and prioritize automation, AI, and process improvement opportunities
• Knowledge of emerging technologies and operational applications
• Experience developing value assessments, success measures, and Five-Point analyses
• Strong analytical skills with the ability to evaluate assumptions, risks, and business impact
• Ability to integrate cross-functional inputs into strategic opportunity roadmaps
• Exceptional communication and influencing skills with senior leaders and stakeholders

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.