About the role
Cargo Supervisor
Cathay Pacific
Airport & Cargo Operations
Cargo Department
Permanent
Hong Kong SAR (China)
Application deadline: 28 Sep 2026 Role Introduction
Reports to: Assistant Manager - Cargo Manager On-Duty
The team at Cargo Service Delivery manages our global cargo services. This includes managing operations and processes and following all local regulations. Our role is to maintain the Cathay Cargo customers’ experience by ensuring their shipments can reach the destination without deviation.
As the Cargo Supervisor, you will be responsible for overseeing and ensuring efficient performance of Cargo Officers, maintain communication with subordinates and Cargo Management, and liaise with service providers for smooth operations. Key Responsibilities
Ensure to sufficient resource for daily operations, distribute tasks evenly and adjust as needed
Maintain the office appliances and equipment are always in good order
Ensure punctuality, adherence to grooming standards, and provide fair assessments with concrete feedback for Service Leaders and Cargo Officers
Supervise flight operations to meet company rules and achieve On-Time Performance (OTP)
Stay knowledgeable about handling procedures including but not limited to hazardous materials, electricity stoppage, bomb threat etc.
Report issues, propose solutions, and handle irregularities
Monitor service providers’ performance and maintain effective communication for efficient operations
Ensure compliance with safety regulations, conduct investigations and submit reports promptly
Assist the Cargo Duty Officer by preparing reports and handling shipment care duties for the Operational Control
Requirements
Right to work in Hong Kong
Minimum age of 18
Tertiary education or equivalent experiences
Minimum 3 years’ airline experience in cargo operations. Freighter load control and freighter ramp/loading operations experience would be an advantage
Sound knowledge of cargo operations including freighter
Good analytical, problem-solving, and planning skills
A self-motivated leader with excellent communication and interpersonal skills
Able to interact with people at all levels and from different cultural back…
