About the role
Manager, Microsoft Agents & Power Platform CoE (30000026)
Why this role matters
If you enjoy building high‑quality digital and AI‑enabled solutions, guiding teams through complex automation choices, and helping an organisation scale these capabilities responsibly, this role is for you. This role sits within Changi Airport Group’s (CAG) human resource function and our mission is to attract and retain talents, build sustained capabilities and create an inspiring workplace.
Heading up the Microsoft Agents & Power Platform Centre of Excellence (MAPP CoE) at Changi Airport Group (CAG), you will lead a specialist team that designs, builds, and maintains Microsoft‑native automation and AI agent solutions. This includes Power Automate flows, Power Apps, Copilot Studio (Full) agents, and Azure AI‑based agent solutions.
Your role sits at the intersection of business intent, technical feasibility, and platform quality. You will lead engineers and Business Analysts (BAs) to help CAG teams automate real work — pragmatically, securely, and at scale — while keeping the Power Platform and Copilot Agents ecosystem robust, well‑governed, and trusted.
1. Build and operate Microsoft‑native AI agents and automation solutions
Design, build, deploy, and maintain task‑specific Copilot Studio agents, Power Automate workflows, Power Apps, and Azure AI agent solutions, with increasing emphasis on agent‑first and headless designs where appropriate.
Ensure solutions integrate securely with enterprise data sources, Microsoft 365 services, and downstream systems.
Remain accountable for solution quality, including reliability, performance, security, and long‑term maintainability, across all assets built or supported by the MAPP CoE.
2. Establish strong lifecycle management for agents and automation
Put in place disciplined practices for versioning, testing, monitoring, and safely enhancing or retiring agents and automated workflows.
Anticipate and manage agent‑specific failure modes such as partial execution, ambiguous outputs, and timely escalation to humans.
Ensure solutions are production‑ready, auditable, and operable over time — not just technically impressive or experimental.…
