General Manager - Caracas, Venezuela CCS

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The role resides in the International Airport division supporting Venezuela Airport Operations. This role is responsible for coordinating activities across multiple stations to take care of our customers, efficient use of equipment, facilities, and personnel while achieving performance and service targets. It drives strategic and operational decisions, optimizes business processes, and fosters strong relationships with internal and external stakeholders across the region.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Supervise and coordinate the performance of airport staff and contracted personnel across customer services, ticketing, operations, baggage handling, ramp, catering, and security, ensuring efficient and effective operations
• Manage staff schedules, training, performance appraisals, audits, and financial wellbeing, ensuring all personnel are aligned with American Airlines' operational goals and compliance standards
• Motivate employees and align them with customer experience strategy, organizational goals, driving the achievement of station performance/service targets and company-wide objectives
• Identify opportunities to improve operational efficiencies, reduce cost, streamline processes, and optimize the use of personnel, facilities, vendors, and airport infrastructure while maintaining a strong focus on safety and customer experience
• Partner with Sales, commercial, and cross-functional teams to promote products, drive revenue opportunities, and align operational performance with customer experience and business objectives
• Negotiate contracts and maintain strong partnerships with contractors, suppliers, and airport authorities, ensuring the best service standards and operational efficiency for American Airlines
• Build and sustain strategic relationships with Alliance/Oneworld partners, vendors, and external stakeholders to enhance service delivery and operational performance across the region
• Act as an in-country representative, supporting day-to-day operations and maintaining key stakeholder relationships
• Represent American Airlines at industry forums, local business engagements, governmental meetings, community events, and media or stakeholder interactions as needed
• Develop and maintain strong relationships with governmental agencies, airport authorities, tourism boards, regulators, and industry stakeholders to support operational reliability, regulatory compliance, and strategic growth opportunities

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in business administration, management, or a related field
• 5+ years of experience in operations or a related field
• Ability to travel regionally
• Fluently read, write, and speak English and Spanish

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in business administration, management, or a related field
• Previous leadership experience in commercial airline operations, with regional scope

Skills, Licenses & Certifications

• Ability to lead and motivate teams to achieve operational goals
• Strong financial management and budget control skills
• Effective problem-solving and communication skills
• Knowledge of airport regulations and project management capabilities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

1. Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2. Health Benefits: You’ll have access to your health benefits to help you stay well.
3. Additional Benefits: Other great benefits include our Employee Assistance Program, discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.