E-Commerce Sales Support Coordinator - Sydney

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence.

Provide operational, analytical and commercial support to optimise the emirates.com sales channel, drive online sales performance and ensure adherence to corporate guidelines.

• Online Sales & Marketing Campaigns: Support the development and implementation of online sales and marketing campaigns across emirates.com, email and other owned digital channels, coordinating with Sales, Pricing and Corporate Communications teams to ensure accurate and timely campaign delivery.
• Sales Performance & Data Analytics: Monitor and analyse eCommerce sales performance, using data analytics to identify trends, measure performance and highlight opportunities to improve conversion, channel performance and online revenue.
• Performance Marketing: Support the analysis, reporting and optimisation of digital sales channels, including affiliates and paid search, in conjunction with Corporate Communications, Marketing and Brand teams.
• Special Offers Marketing Emails: Coordinate the delivery of special offer email campaigns, including pricing and content preparation, scheduling and deployment. Maintain the EDM calendar and campaign schedules, and ensure content is accurate and delivered on time.
• Communication/Compliance: Liaise with all internal/ external stakeholders to ensure all online campaign activity initiatives are identified, communicated, planned, executed and measured and comply with local legal requirements.
• Special Offer & Website Maintenance: Collaborate with the Pricing team and Emirates Holidays to price and maintain special offers across the Australia and New Zealand websites. Validate approved fares and offers, coordinate fare/package uploads, and conduct regular quality checks to ensure accurate and timely display on emirates.com.
• Market Intelligence: Monitor airline, OTA and online package activity, tracking competitor fares, promotions and offers and reporting relevant market insights to support e-commerce performance.
• Online Products & Features: Support the commercialisation of new online features and products in local markets, including conducting user testing to validate functionality and provide feedback on the customer experience.
• Work collaboratively across Sales, Pricing and other Commercial functions, providing operational/administration support as required.

Qualification

• Tertiary qualification in Business, Marketing, E-Commerce or a related discipline preferred.
• Minimum 2-3 years' experience in an e-commerce, digital, sales support or commercial environment.
• Experience within the airline, travel, OTA or GDS environment would be advantageous.
• Good understanding of online sales and digital marketing principles, with strong analytical, reporting and Microsoft Office skills

• Experience managing and publishing website content using a content management system.
• Demonstrated attention to detail and the ability to coordinate multiple activities and work effectively with internal and external stakeholders.
• An understanding of digital and eCommerce performance metrics, with the ability to interpret results and turn insights into meaningful actions. Experience using data analytics to optimise conversion.
• Excellent attention to detail when working with customer facing pricing, promotional offers and campaign deadlines.
• Additional requirements:
  • This role is 5 days in office

Candidates must have the legal right to live and work unrestricted in Australia to be considered.

Salary & benefits

By joining Emirates, you’ll receive a competitive salary along with benefits such as discounted travel and subsidised private health insurance. Beyond the financial benefits, we provide comprehensive training programs to support professional growth, recognise outstanding contributions through our employee reward and recognition program and promote a diverse and inclusive workplace with employees from over 170 nationalities.