Department Officer (SSP) DWC

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Department Officer for DWC you will, direct and control all departmental activities on shift, act as point of contact and plan the availability of resources /equipment ensuring consistency, safe on-time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements.

In this role, you will

• Work with Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with the standard operating procedures ensuring compliance with safety and service standards.
• Reviews the flight schedule and ensures that the resource plan is aligned to the work demand and forecasts any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance.

• Deploy resources based on the information provided from resource planning to ensure availability of resources for all flights/activities.

• Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.

• Guide and leads Department Team Leaders to deliver the required services as per the shift requirements and briefs on expectations and plan of action.

• Compile with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner and ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
• Communicates regularly with key stakeholders, coordinates regularly with other officers on shift to ensure that quality services, resources and safe on-time performance are provided and contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost.
• Develop the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action.
• Take immediate action to rectify irregular operations in coordination with Flight Officer (where applicable), Service Delivery Managers and/or Manager dnata Operations through the deployment of resources on the shift for airside operations.

Qualification

To be considered for the role, you must meet the below requirements:

• Must hold a Bachelor Degree in business administration or aviation or ground handling or customer service and 4-6 years of experience in aviation or ground handling or customer service or a Diploma in business administration or aviation or ground handling or customer service and 6-8 years of experience in aviation or ground handling or customer service.

You'll have an edge if you possess

• An advanced understanding of airlines or customer service product and Industry regulations for the assigned work area.
• An advanced understanding of the aviation terminology.
• Advanced Customer Management and communication Skills.
• Advanced Safety Awareness Skills.
• Proficient Supervisory Skills.
• Proficient Planning and Organizing Skills.
• Proficient IT and Computer Literacy Skills and writing Skills.
• A valid UAE Driving Licence.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers