Intern, User Experience (Winter 2027)

Innovation is in our DNA… is it in yours?
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

Your boarding pass will include…

Several conferences, including:

• Meet An Executive
• Women Taking Flight

Learning more about Bombardier, including:

• Bombardier Products conference
• Visits of the Bombardier sites
• Bombardier Academy of Learning

Many social/networking opportunities, including:

• Volunteering
• Networking for Success
• 5 à 7, Potluck, and much more!

Our Team:

Reporting to the Head of Productivity and User experience in the Business & Information Solutions (BIS) team your role will be to help us in the journey of continuing to Modernize our workplace through new technologies and user engagement and adaptability on pre-existing applications.

The Modern Workplace program has become an enabler of the remote workplace. The Modern Workplace at Bombardier has bridged distances and brought people together by collaborating openly, securely & seamlessly from anywhere, anytime and from any device.

With the ability to share in real-time and focus on the task at hand – meeting our commitment to deliver excellence and innovation. In the next phase of the program we will enable all users to leverage the full potential of that toolset.

What are your contributions to the team?

• Coordinating project activities with an emphasis on user experience & collaboration for Bombardier’s Digital strategy
• Interacting with business and/or technology partners to understand business needs, facilitate or co-facilitate requirements gathering sessions, investigate solutions, and help with cost benefit analysis
• Developing content and communications material to support team objectives
• Develop and convert training design documents, PowerPoint presentations, and job aids into engaging eLearning courses.
• Managing team action plans, initiative demand tracking and capacity planning activities for current and future business opportunities.
• Supporting project management, portfolio management, financial management and budget forecasting activities.
• Providing business analysis, and execute research in user experience, innovation and collaboration capabilities.
• Producing business requirement artifacts including personas, journey maps, use case development, user stories, and non-functional specifications.
• Performing quality assurance reviews to validate functionality, navigation, content accuracy, and learner experience.
• Maintaining training repositories, SharePoint content, and learning asset libraries.
• Participating in team meetings and creative brainstorming
• Supporting and drive process improvement initiatives

You will develop the following skills:

• Project coordination;
• Adult Learning Principles;
• Learning Experience Design;
• Instructional Design;
• E-Learning Develoion and management;
• Leadership;
• Analytical and research;
• Flexibility and adaptability;
• Decision making/problem solving;
• Verbal communication and written communication;
• Ability to plan, organize and prioritize work;
• Self-Confidence;
• Strong Work Ethic;

How to thrive in this role?

• You are enrolled in bachelor’s or master’s program in Education, Instructional Design, Educational Technology, Communications, Technical Writing, Digital Learning, UX, or a related field
• You have strong writing and editing skills
• You have interest in learning Articulate 360 (Rise 360 and Storyline 360)Work well in a fast-paced environment
• Experience and exposure to Business IT Management is an asset
• You have excellent interpersonal, presentation, facilitation and engagement skills both verbal and written
• You work interdependently - consulting and collaborating with a variety of internal stakeholders
• You possess excellent attention to detail
• You are well-organized and able to manage multiple activities with conflicting deadlines, and have solid priority and time management skills
• You are a flexible self-starter who works well with little supervision and has strong ownership for the work, critical thinker who is comfortable with ambiguity
• You have proven analytical skills with the ability to apply results of analysis
• You learn quickly and are adaptive to business environments

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Boarding Information:

• Location: Administrative Centre (CA)
• Duration: 4 months
• Flexible workplace-Hybrid

It is important to note that our internship opportunities are open to students only, not new graduates. All our interns may be required to occasionally travel outside of Canada for training/work purpose.

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