Customer Care Assistant

1. Respond to incoming calls from customers promptly and professionally.

2. Provide information and assistance based on customer inquiries.

3. Address customer complaints and resolve issues efficiently.

4. Record customer interactions and maintain accurate logs in the database and CRM and update customer information as needed on the central database.

5. Stay informed about the company's products and services to provide accurate information.

6. Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.

7. Notify customers of updates regarding their inquiries or complaints based on interaction from other LC Business Units.

8. Work closely with team members and supervisors to meet performance targets.

9. Follow company policies and procedures for handling calls and customer interactions.

10. Maintain confidentiality of customer and company information

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Education Qualification

a) High School Diploma (must have)

Work Experience

1. Minimum of 2 years’ experience in customer handling roles.

Skills

• Good Communication Skills – verbal, written and comprehension
• Patience in listening to customers
• Computer skills
• Eye for detail