Commercial Reception Agent for Stopover and Customer Relations TLS / Availability from March to October 2026 minimum - part-time

MAIN JOB ACTIVITIES

Welcome customers

✓ Welcome customers in dedicated areas while considering customer specificities.

✓ Assist and support individual customers: passengers with reduced mobility (PRM), unaccompanied minors to help them with the registration, transfer, disembarkation, arrival, baggage delivery, etc.

Inform customers and their companions individually and/or collectively

✓ Provide general, individual, and collective information related to departures, check-ins, boardings, and arrivals: flights, guidelines to follow, indications of halls, zones, boarding gates, baggage claim belts, etc.

✓ Guide customers geographically within the airport.

✓ Provide assistance and support to passengers, customers, and their companions to facilitate their journey.

REQUIRED SKILLS / JOB REQUIREMENTS

✓ No professional experience required for the position.

✓ Skills in sales techniques and conflict management.

✓ Mastery of airline procedures.

✓ Proficiency in English.

REQUIRED EDUCATION / CERTIFICATIONS / LICENSES

✓ The position requires a Bachelor's degree, obtained in the specialty or an equivalent qualification.

✓ Holder of a driver's license.

✓ Holder of certifications related to the activity.

✓ Acquisition and mastery of mandatory authorizations and permits.

JOB CHARACTERISTICS AND ENVIRONMENT

✓ The job is carried out in regulated areas and requires administrative authorizations.

✓ Shift work including weekends and public holidays.

✓ Partially outdoor work.

✓ Wearing professional attire and safety equipment is mandatory.

✓ Compliance with the "Uniform Charter" is mandatory (uniform, presentation, behavior).