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Product Designer/Sr Product Designer, IT
Fort Worth, TX, United States
American Airlines
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the wo…
Closes in 6 daysPosted 30 days agoIT & Digital
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Ramp Service Agent Part Time
West Palm Beach, FL, United States
American Airlines
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the wo…
Closes in 5 daysPosted 30 days agoGround Operations
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Director, Component Shops
Tulsa, OK, United States
American Airlines
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the wo…
Closes in 10 daysPosted 30 days agoCorporate & Administration
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Specialist, Global Sales
Fort Worth, TX, United States
American Airlines
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the wo…
Closes in 6 daysPosted 30 days agoSales & Marketing
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Customer Service Manager, Airport Customer Experience
Columbus, OH, United States
American Airlines
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the wo…
Closes in 5 daysPosted 30 days agoCustomer Service
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Sr Manager, Airport Customer Operations

American Airlines · DFW Airport, TX, United States

Apply on American Airlines Full posting

Field: Corporate & Administration
Location: DFW Airport, TX, United States
Posted: 30 days ago

About the role

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Hubs & Gateways Team within the Customer Experience Division. Responsible for planning, leading and coordinating all phases of Customer Operations at the Airport in collaboration with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA’s local business partners. Directly responsible for executing through the team local and corporate initiatives. What you'll do Leads and develops a team of operational leaders including but not limited to daily oversight, counseling, performance reviews and training Plans, leads and coordinates all phases of Customer Operations at Airport Collaborates with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA's local business partners Engages with frontline employees as an advocate of our team members and forward looking initiatives, and creating inclusive opportunities to bring teams and people together Evaluates, recommends and implements new processes to improve performance impacting industry critical KPI's; Increase efficiency of relevant processes and resource utilization to maximize performance improvements Analyzes data from multiple sources and identifies needs and opportunities for improvements to mitigate failures Responsible for oversight and leading program development regarding technology and tools associated with baggage process Operational responsibilities include but not limited to departure dependability, baggage handling performance, customer experience, budget and adhoc analysis Interfaces and collaborates with frontline employees, Customer Care, Aircraft Maintenance, Regional Operations, Facilities, Tower Oper…

You apply on American Airlines’s own careers page. Aviyond never sits between you and the employer.

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