About the role
About FlightSafety International
FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
The primary focus of the Supervisor, Client Experience is to oversee departmental activities and personnel to ensure alignment with the overall operations strategy of client services and scheduling which lead to a continuous and positive client experience.
Tasks and Responsibilities
Work cooperatively throughout all levels of FlightSafety’s cross functional business units to successfullysupport FlightSafety’s Vision to be the world’s premier aviation training company; known for its outstandingcustomer service, superior quality training and products, operational excellence and talented Teammates.
Ensure accuracy and integrity of department processes.
Manage all customer retention activities for department.
Interview and evaluate prospective candidates for employment.
Track, evaluate and report teammate performance and goals.
Provides day to day supervision of team to include: coaching on performance, coordinating activities andwork schedules, checking on quality and work progress.
Responsible for approving employee timecards each week
Resolves problems, identifies the most appropriate solution and may establish new techniques to ensurethe team meets its objectives and improve the efficiency of the team.
Responsible for mentoring, training and development of Customer Support teammates or the coordinationof those activities.
May be asked to assume responsibility of Manager, Client Experience duties in their absence.
Minimum Education
Bachelor’s degree in Business or Aviation Management required or three (3) years related experience and or trai…
