About the role
Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of enhancing safety and readiness.
Join our Business Aviation Training Centre in Vienna (Schwechat) as a Manager of Customer Services and help shape the pilot training experience in Central Europe. You’ll be part of our Vienna Business Aviation Training leadership team, working at the intersection of operational excellence, customer experience, and employee development.
Our newest business aviation training centre in Vienna, Austria, is purpose-built to deliver advanced, simulator-based pilot training. The 8,000-square-metre facility is designed for growth—supporting up to nine Full Flight Simulators—and currently operates six state-of-the-art devices, including the G550, Global 7500, Global 6000, Challenger 3500, Pilatus PC-24, and Phenom 100/300.
We offer a permanent (non-contract), full-time position. Occasional work on public holidays may be required based on customer needs. Relocation support to Vienna is available for the successful candidate.
What you’ll do
Lead and support the Client Service team, ensuring client expectations are consistently exceeded through superior service levels
Regularly monitor survey results via the Qualtrics system, assigning cases and providing data as required.
Seek and drive forward opportunities for improvement to enhance Client experience derived from survey data and suggestions.
Provide on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention
Manage relationship with CAE’s Travel Partner to ensure clients are provided with high quality, good value travel and accommodation options.
Build strong client relationships through proactive engagement, clear communication, and exceptional service
Drive performance through KPI development, tracking, and continuous improvement
Collaborate across teams to ensure key targets are exceeded
Contribute to a positiv…
