About the role
Purpose of Position
To be a trusted consultative partner to NetJets’ Owners. The Account Executive leverage their knowledge of the NetJets program along with a detailed understanding of their Owner’s needs to retain business, sell new aircraft and increase flight hours flown.
Tasks and Responsibilities
Retain business, sells new aircraft and increases flight hours flown; ensures that results are attained, if not exceeded; monitors economic trends, Owner flight history, and NetJets’ fleet plan to proactively offer Owner solutions for renewal, trading, adding-on and graduating from Card to Share; and unearths referral opportunities;
Effectively manages timelines to address upcoming renewals and card expirations; uses Salesforce.com to effectively track the progress of all opportunities, retention efforts and day to day owner meetings and communications; and works with AE Manager on ad hoc reporting for senior management;
Familiar with the NetJets program and its interworking’s (i.e. billing, international travel, booking, etc.) and seeks detailed program explanations from internal experts; proficient in the technical aspects of aircraft and aviation and keeps abreast of new product offerings and updates to internal policies;
Regularly communicate with the Owner via phone, e-mail, and in-person meetings to obtain feedback; uses the feedback to lead discussions with internal team members to ensure Owner’s remain loyal to NetJets; stays informed of changes to Owner and Owner’s industry and addresses any changes with a solution-based approach; and uses strategies introduced through internal sales training to build consensus of NetJets’ value throughout multiple levels of Owner organisations;
Proactively monitors Owner flight activity to minimise and resolve service disruptions, communicate and champion NetJets’ value through service victories and upgrades; through research, analysis, and building of relationships, obtains a detailed understanding of the Owner’s needs and articulates how such needs and goals are achieved by NetJets products and services; effectively communicates any changes regarding the NetJets program to Owners; and communicates to Owners about…
