About the role
Summary
Deskside Engineer
On Site (London, Stansted Airport)
Permanent
Why MAG?
Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK-owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities through airport and airline decarbonisation, education, skills and employment support, community engagement initiatives and volunteering opportunities.
At MAG, we recognise that creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues. We are committed to building inclusive environments where our people can thrive.
You'll also have access to some great benefits including:
Flexible and generous company pension plan with various company contribution options (up to 8%)
24 days holiday plus bank holidays
Free parking
Subsidised public transport
Huge range of company discounts
2 volunteering days per year
Free Virtual GP service, available 24 hours a day, 7 days a week
Care Concierge service
The role
As a Deskside Engineer, you'll play a key role in keeping London Stansted Airport connected. Working as part of our Technical Operations team, you'll provide hands-on IT support across the airport, helping colleagues stay productive and ensuring technology issues are resolved quickly and effectively.
From supporting desktops, laptops and mobile devices to administering Microsoft 365 and Azure services, you'll be at the forefront of delivering excellent customer service in a fast-paced operational environment. You'll work directly with colleagues across the airport, providing face-to-face support, troubleshooting technical issues and helping minimise disruption to critical business systems. Key accountabilities
Manage incidents and service requests, ensuring disruption to IT services is kept to a minimum.
Deliver support against agreed service level targets.
Provide face-to-face technical s…
