About the role
Date Posted
2026-09-25 Country
Singapore Location
SG-01-SINGAPORE-005 B1 ~ 5 Tuas Dr 2 ~ 5 TUAS DR 2-005 B1 Position Role Type
Onsite
Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.
We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.
What You Will Do
As a Customer Service Specialist, you will play a key role in ensuring seamless customer support, accurate commercial processing and timely cross-functional coordination.
Prepare and issue customer quotations based on technical inputs, service scope and established pricing guidelines.
Perform detailed invoice reviews to ensure billing accuracy, contractual compliance and alignment with agreed pricing structures.
Manage customer enquiries relating to pricing, service status, lead times and scope clarification.
Collaborate with Engineering, Planning, Operations and Finance to facilitate accurate and timely quotation and invoicing processes.
Monitor work orders and ensure accurate cost capture and commercial setup within internal systems.
Support the resolution of pricing discrepancies, invoice disputes and customer claims.
Maintain accurate customer, quotation and transactional records across relevant systems.
Contribute to continuous improvement initiatives focused on invoicing efficiency, quotation turnaround time and customer responsiveness.
Undertake other duties and responsibilities as assigned by the organisation.
Qualifications You Must Have
Degree in Aerospace, Business, or Engineering, or equivalent working experience in a related field
Strong attention to detail and accuracy in data handling and documentation
Ability to interpret technical and commercial information for quotatio…
