About the role
The person will be responsible for the maintenance of security systems of customer sites. He will ensure that any faults pertaining to the functional and operational aspects of the systems are being rectified based on the Service Level Requirement SLA.
Key Responsibilities:
Perform route Preventive Maintenance, patching and updates of the system.
Provide Corrective Maintenance works/activities for frontend devices such as access control readers, controllers, CCTV.
Responsible for the deployed system functionalities and working condition at all times.
Perform fault rectifications, software enhancement, bug fixes, testing and commissioning to meet contractual requirements.
Working as a team to support operations, ensure optimum uptime and achieve business KPI.
Collate reports and checklist of PM works for billing purpose and CM works report for filing.
Prepare/updates service checklist.
Monitor of spare parts availability to support and meet downtime of system. Monitor of EOL/EOS of equipment installed
Co-ordinate with sub-contractors and customer on site matters, work schedule and quality of work.
Support Contract administration works (Ordering, billing milestone, O&M submission, Operation Manual submission, maintenance checklist and asset list)
Assist A&A work/ VO work for sites during maintenance cycle
Perform other job responsibilities as and when assigned.
Requirements:
Diploma in Engineering discipline preferably, in Electrical / IT industry, those with other engineering experiences are also welcome
At least 2 years of working experience in Maintenance industry, preferably in Physical Security System market. Those with project execution experience will be added advantage.
Able to be on standby for fault recall after office hours, based on rotation basis.
Knowledge in Security /Server System / Network equipment will be an added advantage.
Possess good analytical skills and ability to communicate with customers at all level.
The ability to work quickly and under pressure. Good problem-solving skills needed.
