About the role
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary You will be a highly experienced versatile Senior Manager who will take leadership in the key operational requirements managing our key stakeholders right down to our people - we are all important. You will lead a diverse large business entity inclusive of all roles within our Transport business unit, inclusive of supervisors and staff encompassing Bus Drivers, Passenger Facilitations Agents and Baggage Trolley Collectors – namely Carbridge and Easy Cart, and to deliver exceptional Client Management to client being Brisbane Airport terminals. In this highly visible role, you will inspire high performing teams, manage customer relationships, and work closely with the leadership team to maximise performance and culture across the areas of safety, efficiency, reliability, and service delivery to build business success and profitability. Your activities ● Identify, develop and implement innovative service delivery models and process improvements to enhance safety, efficiency and customer experience across transport and easy cart operations. ● Lead structured continues improvement inactivates using data, performance metrics, and frontline to optimise workforce deployment, fleet utilisation and cost control. ● Champion and embed change management strategies that support operational transformation digital adoption, and cultural alignment within a safety-critical aviation environment. ● Identify new service opportunities, value-add solutions, and operational enhancemen…
