About the role
Play a vital role in ensuring smooth cargo and mail operations. Oversee handling processes, coach teams, and serve as the key contact for customers and partners. If you’re ready to lead, solve challenges, and help deliver excellence every day, we want you on our team!
Tasks
What you'll do:
Ensure efficient and safe load planning
Oversee smooth freighter handling
Act as a key contact for LCAG stakeholders and customers
Supervise timely airmail handling
Lead service recovery when challenges arise
Support operational excellence through invoice checks
Hold regular meetings with GHA to review and enhance service performance
Monitor subcontractor performance, report deviations, and initiate corrective actions
Maintain and analyze performance data
Act as GHA contact for irregularities, escalation, and emergencies
Ensure strict compliance with safety and security procedures
Make operational decisions when needed or in supervisor’s absence
Supervise, coach, and develop GHA and LCAG staff, conducting spot checks
Optimize staffing, prepare schedules, authorize overtime
Provide regular feedback to management and implement operational improvements
Requirements
The ideal candidate should meet the following requirements:
High school diploma/GED
Logistics/airfreight experience desirable
Fluent in English & Italian (German a plus!)
CHM/GOM qualification
Computer skills (MS Office)
Strong communication
Safety & security mindset
Customer-focused attitude
Reliable, committed, and professional
Team player
Valid driver’s license
We kindly request that all applicants submit a CV/Resume, presentation letter and applicable certificates with their application for this position. Thank you!
Information regarding the compensation package for this position will be provided during the recruitment process, in accordance with applicable pay transparency regulations. The final offer will be determined based on the candidate's professional experience, skills, and career background.
About Lufthansa Cargo AG
Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks a…
