About the role
Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.
Ensure timely, accurate and compliant delivery of HR services in the center by coordinating people, systems and vendors, resolving service issues, and continuously improving operational processes to provide a consistent employee experience.
Administer end-to-end HR service processes.
Process and maintain accurate case and transaction data in HR systems (e.g., Workday); ensure data integrity and confidentiality.
Coordinate service delivery across internal teams and external vendors.
Respond to employee and manager inquiries; provide clear guidance, reference materials, and FAQs.
Prepare and distribute program communications, user guides, reports and status updates.
Monitor workflows, SLAs and operational KPIs; identify, track and escalate issues or processing errors.
Support governance, calibration and operational review activities by compiling data and preparing reports.
Maintain operational documentation, exception logs and audit-ready records in line with governance standards.
Manage vendor interactions: scheduling, data exchange, SLA tracking and issue resolution.
Support testing and validation of system/configuration updates related to service modules.
Identify process gaps and contribute to continuous improvement initiatives to enhance service quality and scalability.
Experience: Associate: Prior experience not required
Education: Bachelor’s degree or equivalent
Skills: Written & Verbal Communication; Interpersonal Skills; Negotiation Skills; Influencing and Persuasion Skills; Judgement and Decision-Making Skills.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment…
