About the role
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager, Inflight Performance supervises and coordinates flight attendants' performance, investigates potential concerns, ensures consistency in policy interpretation, and helps flight attendants understand and navigate performance policies and rules of conduct.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Manage the day-to-day performance reports for an assigned group of flight attendants.
Leads all performance conversations and updates/documents flight attendants’ record in the Attendance and Performance System (APS).
Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations
Provides coaching and counseling to flight attendants to address performance concerns.
Implements appropriate action for violations, up to and including dismissal.
Supports Inflight initiatives related to flight attendant performance.
Participates in task forces to problem solve and plan the future direction of the Performance team.
Minimum Qualifications- Education & Prior Job Experience
Bachelor’s Degree or equivalent experience
3+ years of related experience
Ability to work shift work, including weekends and holidays
Must be able to work on-site at assigned base/location
Preferred Qualifications- Educa…
