About the role
Date Posted
2026-09-23 Country
Philippines Location
PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type
Onsite
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
Role Overview
We are seeking a highly motivated, customer service individual, able to multitask and focus on results.
This individual will work tactics and strategy with primary responsibility of managing order loading, processing and follow-up.
The selected candidate will perform Customer Service and Contract Administration in support of aftermarket programs and in compliance with policies and procedures.
Liaison with other departments to ensure customer satisfaction, including Supply Chain, Asset Management, Finance, Order Closure, Program Management and SAP team.
In addition to the customer service responsibilities, the candidate will also lead transformational projects to leverage talent across the globe. This could result in travel (~25%) to locations outside of the Philippines.
Primary Responsibilities
Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
Serve as customer’s primary point of contact.
Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
Track and measure performance results for airline operators.
Drive key operational metrics including 98% customer service lev…
