About the role
The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.
Location Details
This is a hybrid position located in Pomona, CA. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week. The assigned customers are primarily located in the Los Angeles, CA metro area. Applicants should reside in Metro LA.
Preferred Qualifications
Proven experience in a commercial B2B sales environment, with a focus on strategic customer engagement and account alignment.
Demonstrated success in a field sales role, involving direct, face-to-face interaction with clients.
Consultative Selling Skills
Tech-savvy, with hands-on experience using CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite, including Excel and Outlook Calendar.
A strong background in coordinating with multiple stakeholders and departments to achieve common goals.
Proven ability to serve as a key liaison between account managers (RAMs, NAMs) and operational teams, ensuring effective communication and successful, team-driven outcomes.
Ability to work independently
General Duties and Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs
Represent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO’s product and service offerings to decision makers at supported locations
Demonstrate consultative behaviors to ensure friendly, pol…
