About the role
We have an exciting opportunity for you to join our team as a Senior Customer Financial Representative
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
Manage the full O2C cycle including dispute analysis, account analysis, collections, and account reconciliation
Ensure accurate and timely invoice generation in line with customer agreements and contractual terms
Monitor customer accounts to ensure prompt payment and healthy aging balances
Weekly meetings with Stakeholders and customers to follow up on structural issues
Act as a primary point of contact for financial-related customer inquiries
Build strong relationships with key customers to support long-term partnerships
Provide a high level of service while balancing risk and company policies
Identification of root cause analysis
Process improvement
What do you bring with you:
Minimum 5 years of experience in International fast paced environment, order to cash activities are a plus.
Fluent English (mandatory) with strong written and verbal communication skills to effectively interact with global customers and stakeholders
Proven high analytical capabilities, with the ability to interpret complex data, identify trends, and drive actionable insights
Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling
Strong experience with Excel (Macros, VBA, and automation tools as a plus) to streamline processes and improve efficiency
Solid understanding of Order to Cash processes, including billing, collections, dispute management, and cash application
Ability to manage large data sets and translate them into meaningful financial actions
Strong p…
