About the role
Position Summary
The Manager, Operations Analytics reports to the Director, Operations Strategy and Engineering and is responsible for JetBlue’s overall Operations Analytics strategy, delivering credible insights, advanced analytics, predictive modeling, and decision-support capabilities that improve operational performance and inform long-term planning, day-of operations, and post-hoc analysis. They represent Operational teams in leading the development and evolution of JetBlue’s Operations Analytics capabilities, including emerging AI-enabled solutions. The Manager serves as a strategic thought partner to Operations leadership, translating complex operational data into actionable insights and recommendations. The role is expected to balance analytical rigor, operational practicality, and business value while establishing standards for analytical quality, modeling, visualization, automation, and data integrity. The Manager is an effective leader whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities
Conduct strategic, operational, and advanced analytics in support of corporate initiatives and operational performance improvement
Develop and execute an Operations Analytics roadmap aligned to business priorities, identifying and prioritizing opportunities for analytics, predictive modeling, automation, and AI to improve operational decision-making
Lead the development, evaluation, and application of predictive models, statistical methods, optimization techniques, simulation, machine learning, and other advanced analytical approaches to solve complex operational problems
Translate complex operational questions into analytical frameworks, hypotheses, models, and actionable recommendations for Operations leadership
Identify opportunities to transform recurring analysis, manual processes, and operational decision-making into scalable analytics products, automated insights, and self-service capabilities
Partner with Information Technology, Data Engineering, Data Science, and operational stakeholders to develop and deploy scalable data and AI platforms that support Operations decision-making
Assess…
