About the role
Job Description
Singapore Airlines is seeking an innovative and technically strong Lead Software Engineer, AIOps & Resilience to design and build intelligent solutions that transform IT operations, IT service management and operational resilience.
This is a hands-on engineering and technical leadership role. You will lead the development of AI-powered automation, operational analytics and self-healing capabilities that improve service reliability, reduce manual effort, accelerate incident resolution and enhance the IT user experience.
You will work closely with architects, platform engineers, cybersecurity specialists and IT service management teams to deliver scalable, secure and resilient technology solutions. The successful candidate will also help educate teams, promote responsible AI adoption and drive modern engineering practices across IT.
Key Responsibilities
Design, develop and maintain software solutions that improve IT operations, ITSM and operational resilience.
Build AI-powered capabilities, including intelligent assistants, predictive analytics, incident insights, knowledge management and automated remediation.
Lead the end-to-end delivery of software solutions, covering solution design, architecture, development, testing, deployment and production support.
Develop APIs, automation frameworks, integrations and cloud-native applications using modern software engineering practices.
Drive operational excellence through automation, observability, data-driven decision-making and continuous improvement.
Explore and implement self-healing and proactive operations capabilities to detect, diagnose and resolve issues more effectively.
Collaborate with architects, platform engineers, cybersecurity teams and IT stakeholders to deliver scalable, secure and resilient solutions.
Ensure AI and automation solutions are governed responsibly, considering security, privacy, explainability and human oversight.
Mentor engineers, conduct code reviews and champion software engineering, testing and operational best practices.
Influence and educate IT teams on AI adoption, automation, modern ITSM and reliability engineering.
Requirements
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Bachelor’s degree…
