About the role
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Team Description
The service and support team maintains direct contact with customers pre-sale or post-sales or both.
Role and Responsibilities
Customer service includes communication via telephone, email, chat or through other social media platforms
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
Interact with customer and functional organizations to develop specifications for content of courses
Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
product support specialist
product support analyst
systems integration engineer
technical support
customer service
customer training
sales support
Qualifications and Education Requirements
Minimum High School diploma, University student or graduate. Technical experience strongly desired
Demonstrates good time management and priority setting skills
Demonstrates effective teamwork skills
Demonstrates ability to work under pr…
