About the role
Job Title
Delivery Associate (Travel) Summary
The Implementation Products & Services (IMP) organization has a primary goal to deploy Amadeus' full range of standard products and solutions primarily to Travel Distribution but also activating products for all Business Units. Simultaneously, IMP seeks to industrialize emerging products, contributing to increased revenues for Amadeus. The implementation teams are dedicated to designing optimal serviceability levels to facilitate the deployment of any solution. Furthermore, their objective is to standardize delivery practices on a global scale, promoting efficiency in meeting business domain objectives and ensuring customer satisfaction.
Purpose of this role
Join our dynamic team as a Core Implementation Services team member, where you'll play a crucial role in supporting large-scale implementations and migrations for Amadeus products and services. You'll be at the forefront of setting up and configuring a diverse range of products for customers such as Airlines, Travel Agencies, and Others. This role demands a strong ability to understand complex processes, handle a high volume of requests, adhere to strict guidelines, and collaborate with various teams to enhance efficiency through automation and process improvements, all while ensuring high-quality standards.
Flexibility is key, as the role requires availability during bank holidays and on-call support on weekends. You'll work autonomously within defined processes and will receive regular guidance and support from your line manager to help you succeed in your assignments.
Implementation activities
Manage Basic services part of Core Implementation Services catalog requests in the expected, in accordance with implementation guidelines, expected level of quality and respect of the defined delivery time
Prioritize requests based on urgency and importance and ensure that service level agreements are managed
Master the different tools required for the execution of the activities: GOT for orders reception, Maestro for the execution
Works autonomously within defined processes and procedures or methodologies, takes standard decisions.
Receives instruction, guidance…
