About the role
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and consistently delivering seamless, engaging, welcoming, and professional experiences.
Work Schedule & Compensation
Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.
We formally operate Monday-Sunday from 6.00am – 12.00am.
2nd Shift (3pm-12am) will be the initial assignment, with the potential for changes over time and as business needs and opportunities evolve.
The posted salary ranges will default to that of your regional location and will not include any premiums. The hourly rate for this non-exempt position will be as follows: $14.00 - $15.00 hourly, plus a performance-based bonus up to 5% of annual salary.
Minimum Requirements
1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
High School Diploma/GED or equivalent required.
Proficient English language and communication skills.
Ability to remain calm and effective under pressure.
Strong customer orientation and excellent multi-tasking abilities.
Flexibility to work shifts and adapt to changing schedules.
Ability to work in various weather condition…
