About the role
Air Network; Road Network; Hub Operations; Storage, Fashion & Solutions; Ground Operations: Air Network Support; Air Network Control; Ramp/Air Operations; Ramp & Gateway Operations; Air Feeder Linehaul; Road Networks; Operational Support; Customer Service; Operational Administration & Support; Sort Support & Trace Management; Reporting; Location-based Customer Service
Join our team as we work each and every moment to deliver the most important package of someone’s day. At FedEx, you’ll be a part of a team that helps make the world more connected by enabling global commerce which helps business prosper, communities flourish and people thrive. Through personal and professional support, development and opportunity, we foster a culture where people deliver exceptional experiences and outstanding service.
Job Description
As a FedEx Operations Support Agent you will work in a fast-paced environment with strict timelines. Being part of a team, you will ensure that customers' urgent packages get to the right place, on time, providing customers a high-quality customer service whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
Key responsibilities
Answer incoming calls from customers in relation to collection requests, along with delivery queries.
Sort and allocate premium and distance deliveries.
Check and investigate (if required) failed deliveries / collections. Prioritize and re-allocate any failed deliveries for the next day delivery.
Input data into our in-house tracking system.
Maintain clear and effective communication / collaboration with the team / manager and other depots.
Follow FedEx processes, procedures and controls as well as external regulatory requirements.
Provide support to your supervisor and team members as required within the location.
The ideal candidate will have
Good communication and social skills
Ability to manage own time effectively with attention to detail.
What we offer
FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.
FedEx is one of the most admired companies…
