About the role
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together. Description
We have a wide variety of career opportunities around the world — come find yours.
Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Job overview and responsibilities
Under the direction of the Airport Operations General Manager, the Lead will assume daily responsibility for achieving service standards and operational objectives. The Lead is accountable for making decisions that impact the station metrics and provides front-line leadership, guidance and technical support. The lead is engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis. You are empowered to be flexible in meeting customer and employee needs whilst addressing the dynamics of our schedule. Working closely with and supported by the Management team you are expected to use your experience and knowledge to demonstrate a safe, caring, dependable and efficient ethos; to lead the frontline with drive and compassion, ensuring that we remain accountable for our performance.
Key Responsibilities
Lead daily operations across key areas: lobby, gates, premium services, club, baggage, and connections, ensuring employee and providers service, performance and safety standards are met.
Coordinate staff deployment based on schedule demands. Assign tasks, schedule breaks and overtime across departments. Uphold Uniform and grooming standards
Conduct MOCHA audits and safety inspections. Support with aircraft damage, employee injury investigation, and safety performance (OSHA, LTI damages)
Organize and attend monthly Internal safety meetings
Support the General Manager with internal collateral and project work, meetings with internal teams, service providers, and airport authorities.
Demonstrate knowledge of premium service policies, club a…
