About the role
Jet2holidays is coming to Egypt in February 2027 and we’re looking for passionate Airport Representatives to join our team!
As a valued member of our Jet2holidays Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
What do we offer you?
We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:
Excellent Salary
Local Employment Contract via our Local Agent (start date from 04.02.27)
Fully paid training and IT equipment provided
Monthly 1-to-1 meetings with your Team Leader
Career growth across Jet2.com & Jet2holidays
Weekly time off
Monthly rosters shared in advance
Recommend a Friend bonus scheme
What will I do?
As an Airport Representative, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.
Create Memories
Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.
Take Responsibility
Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.
Be Present
Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information using our internal systems on a tablet device, create and distribute welcome packs & deliver information verbally onboard the transfer coaches.
Work as One Team
Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.
What do I need?
Right to Work Doc…
