About the role
Service Assurance; Customer Service; Admin & Support; On Road; Handling; Dispatch; Pick Up & Delivery; Quality Management; Network Control; Road Linehaul (Transport Scheduling, Fleet Management); Customer Services/ Support Group; Contract Management/ Sourcing; Ground Linehaul/ Road Linehaul; Dangerous Goods;
Job description
Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
Implement and maintain quality management practices to uphold service standards and customer satisfaction.
Monitor and control network operations to optimize efficiency and minimize disruptions in service.
Support the customer service and support group in resolving customer queries and enhancing client relationships.
Manage contract sourcing and negotiations to secure reliable service providers and vendors.
Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.
Requirements
Minimum Experience
• Four (4) years of relevant work experience
Knowledge, Skills and Abilities
Leadership Skills
Team Working Skills
Problem Solving Skills
Planning & Organizing Skills
Accuracy & Attention to Detail
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by app…
