About the role
Type of contract: Permanent
“Our people are the heart of Norwegian. We embrace a culture of diversity, equality and inclusion. Embracing this culture is critical to our business success and makes us stronger together. Our people have different knowledge, experiences, and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Crew Support Specialist?
As a Crew Support Specialist, reporting directly to the Team Leader - Admin Support, you will play a vital role in ensuring the accurate and timely handling of administrative support activities for our crew. Your day will involve managing various crew-related services in a structured, reliable, and service-minded manner, acting as a key point of coordination for requests, claims, and other essential matters that affect the daily operations and welfare of our crew.
In this role you will be responsible for
Ensuring the daily administration and coordination of Concur claims handling, including follow-up on submitted claims and required documentation.
Managing and coordinating parking-related support, commuter tickets, and observer tickets for our crew.
Providing administrative support for crew meals and the coordination of uniforms and accessories.
Responding to crew enquiries related to claims, tickets, meals, and uniforms in a timely and professional manner.
Investigating reported issues and addressing them with the relevant personnel, department, or supplier.
Maintaining accurate records and ensuring all tasks are handled in accordance with company procedures.
Collaborating with relevant departments and external providers to ensure smooth delivery of crew support services.
Identifying recurring issues or improvement opportunities and raising them to the Team Leader.
You are our ideal candidate if
You have a Bachelor’s degree in Business, Administration, HR, or a related field (equivalent experience will also be considered).
You possess strong administrative and organizational skills with a keen eye for detail.
You have excellent communication and interpersonal skills, with a service-minded attitude.
You are digitally proficient with…
