About the role
Marketing Operations; Strategic Planning & Product Development; Pricing: Marketing Operations; Strategic Planning & Product Development; Pricing; Brand & Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product Development; Solution Development; Vision/ Strategic Planning; Strategic Forecasting & Analysis; Customer Analytics
FedEx is the world’s leading express transportation company, trusted globally for fast, reliable and time‑definitive delivery. With one of the strongest logistics and transportation networks in the world, FedEx empowers businesses and people to stay connected – no matter the distance.
We are looking for a Client Support Specialist with French with strong communication and problem-solving skills to join the team in Kraków.
Location: Kraków
Contract Type: Full-time (temporary contract - till December 2027)
Internal name of the position: ACE Assignment Marketing Analyst Medior / Senior
Context of the project you will be working on
FedEx acquired TNT and is currently running a migration project, impacting all customers in EU. Development teams are responsible for the data transfer of customer data. Unfortunately not everything succeeds and therefore we are extending our support++ team, which will solve account / user issues before the customer notices, meaning manual data transfer is done which bypasses the technical issues that came out of data transfer. In addition, for some customer segments, the customer will be called by support++ to ask them about their setup and to clarify open asks for us to conclude on their new fedex.com environment.
The work is done in close alignment with developers, technical customer care teams and with the business stakeholders responsible for migration.
Your responsibilities
Providing support to customers with account-related issues (user IDs, access rights, manual setups)
Troubleshooting technical problems in collaboration with customer care, technology, and sales teams
Applying manual fixes after data transfers when needed
Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved
Explaining t…
