About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is looking for an experienced and dynamic technical Analyst focused on providing support to IT solutioning Air Canada’s Product distribution applications. This role requires collaboration with a diverse internal workforce and extended third party service providers. These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of the Air Canada’s NDC solution for its partners, a recognition program for corporate customers as well as optimize existing functionality. This position will be reporting to the IT Manager-responsible for NDC portal and the Air Canada B2B Agent portal. Responsibilities Solution, deliver, and maintain the NDC portal and the Air Canada agent portal as per desired technology architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology, and practices for evolution of processes & optimization of applications. Troubleshoot partner issues with IT cross functional teams and provide solutions promptly. Troubleshoot and fix software, messaging, and connectivity issues. Support partners in their onboarding to the Air Canada Distribution Journey. Host product / project meetings, improve cross discipline communications, and promote product management best practices. Maintaining and updating technical documents and procedures. Work closely with relevant stakeholders to collect and use information for improved operational and commercial performance. Collaborate with vendors and internal users to develop, evaluate, install, and test software enhancements. Review and analyze data from multiple internal and external stakeholders. Maintain and update technical documents, flowcharts, and procedures. Communicate analysis results and making recommendations to relevant stakeholders. Pro…
