About the role
As part of the Ground Operations team, you will play a key role in transforming airport operations through technology and innovation. You will develop and execute Ground Operatations' technology roadmap, translating operational challenges into scalable solutions that improve efficiency, service performance, resilience and customer experience. Working closely with internal stakeholders, technology partners, and external agencies, you will lead the end-to-end delivery of transformation initiatives. This includes overseeing the lifecycle of operational systems, ensuring solutions are aligned with business objectives and deliver operational value, champion change management initiatives and driving user adoption to successfully transform operational processes and enhance airport performance. In addition, as a member of the Ground Operations leadership team, you will maintain a strong understanding of live operations and provide operational leadership coverage and support. This includes providing strategic direction to shift managers, oversee higher-order service recovery efforts, validate operational decisions during incidents, and ensure response strategies are aligned with organisational objectives. This role requires someone who can bridge operational realities and technology solutions, ensuring innovation translates into measurable operational value and outcomes. Technology & Transformation Strategy, Planning & Innovation Develop and drive the Ground Operations technology and transformation roadmap. Identify opportunities to improve operational efficiency, service quality, safety, and resilience through technology, automation, and process innovation. Monitor industry developments and emerging technologies to support continuous improvement and future operational capabilities. Product Ownership & Transformation Delivery Own the vision, roadmap and lifecycle for key Ground Operations systems and digital solutions, ensuring they continue to meet evolving business and operational needs. Prioritise product enhancements, features and investments based on operational value, user needs, risks and business objectives. Lead technology and transformation initiatives from con…
