About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Global Security Representative in the Global Security Operations Centre (GSOC), the incumbent acts as first point of contact for Corporate Security within our 24/7 centralized operational support hub. The incumbent will liaise with various internal and external stakeholders to fulfill our regulatory and organizational obligations with regards to passenger conduct, physical security, and operational support. During security incidents or emergency situations, they will play a key role in ensuring the flow of information both within the branch, company, and with external partners as required. The position provides support of a specialized nature to both internal and external stakeholders directly related to how Government and internal watchlist processes impact travelers and manages a number of special category passenger procedures. The position is responsible for the sound management of operations related to access control, the monitoring of Air Canada’s facilities, and all aspects relating to the security of our infrastructures. The incumbent will monitor emergent situations and possible threats to Air Canada’s operations and assets, and the overall aviation security environment. Responsibilities Act as first point of contact for Air Canada Corporate Security on a 24/7) basis. Ensure that all calls, emails, events, and incidents are consistently handled according to standard operating procedure (SOP). Assess potential or actual security threats to the operation or business based on incoming data and make decisions based on findings, ensuring that potential or actual impacts are understood and communicated appropriately. Triage and manage inbound requests to the GSOC from stakeholders, employees, security guards, and other partners or external agencies in a timely and effective manner, while demonstrating a strong attention to detail and understanding of airline operations. Escalate incidents and events reported by employees, cu…
