About the role
Job Purpose
A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.
The Business Solutions Controller will manage cross functional projects for the Courier Express Operations from an end user perspective with the aim of delivering them as per schedule and within cost budgets while conforming to project management and other principles adopted by the Company.
In this role you will
Organise, influence and facilitate end-user requirements gathering with various sections within assigned department and other departments within Emirates in order to put in place system and process enhancements resulting in better customer service, cost savings and/or end user productivity
Design and implement quality control standards and review mechanisms that can be used for the review of various internal systems, processes as well as across vendors, suppliers and partners with the aim of identifying key system and process improvements. The job holder might also have to lead cross functional teams in implementing these changes. This may require the job holder to challenge current business norms
Maintain all user owned system documentation including Standard Operating Procedures (SOP). Identify changes required to the documentation as a result of system/ process changes; agree and document the new procedure with the affected departments
Accountable for the creation of test cases and to identify system requirements for testing of the functional changes/developments of the application. Assist the team to co-ordinate the set-up and communication between the application and the partner's system to support the testing of application functionality and linked systems.…
