About the role
POSITION SUMMARY
The Centralized Dispatcher collects pick-up and delivery (PUD) requests from the FedEx Office Print Centers and FedEx Office Automated Document Factories across the nation and, using dispatch software, assign them to appropriate van/driver. The Centralized Dispatcher acts as the liaison between the courier and the customer once the PUD has been assigned to the specific courier and proactively communicates to the customer in case of any delays. The Dispatcher is the primary contact for the couriers when they are on the road and assists the couriers in case of van breakdown/accident.
GENERAL DUTIES AND RESPONSIBILITIES
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Plan the routing and job scheduling of Couriers to pick-up and deliver orders from/to the customer, Office and Print Centers and Automated Document Facilities using a dispatch software
Coordinate pick-up and delivery requests using a third party vendor when the situation deems necessary
Monitor current schedule of couriers to ensure workload balance; Conduct reassignments, as necessary, in case of breakdowns or interruptions
Communicate all relevant details of the pick-up and/or delivery to the courier and customer to ensure proper execution
Communicate with the customer to ensure awareness of all pick-up and/or delivery times and special instructions
Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as appropriate
All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High School Diploma or equivalent education
1+ year experience in dispatch, customer service and/or delivery
Experience compiling and interpreting data
Proficient in Microsoft Outlook and Excel
Experience working in a Windows-based technical environment
Experience using mobile phones (company provided) to communicate with couriers across the nation, as needed
Must be willing to work in different shifts, as needed, to cover hours of normal operation
For new hires, must meet all FedEx Office employment qualifications in force at time of hir…
